I read the following statement following a user feedback review for a service. It was the simple suggestion to keep search text in a box between searches. It doesn’t currently, and feedback suggests that it should.
“Action: [analyst] to confirm with [change team] that this change in behaviour would be an easy one to make and to ensure that the change has no other implications. If this is confirmed, [analyst] will ask [the marketing team] to consult with [user group] to get their user opinions on the change before we make a final decision [on making the change or not]”
Here’s a diagram of the individuals and interactions involved in only the decision making part of the change.
Spot the waste.
- Make the change (it’s obviously simple)
- Make the behaviour optional for the user (and globally configurable)
- Monitor feedback